Frequently Asked Questions

Archive 2021-2022

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Benefit Information

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Am I Eligible for the Student Health Insurance Plan?

All Other Enrollment

Students with a Qualifying Life Event

Dental & Vision

Opt-Out/Waiver

To compare your current plan benefits with those offered by the Vanderbilt student health insurance plan, please click here. If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

The Summer 21-22 waiver deadline ended 06/01/22. The online waiver system can no longer accept new waiver requests.

Claims

If you want to view your claims online, you must create an account with Aetna by clicking on the View Claims Online link below. You can also file claims directly by completing the Medical and Prescription claim forms below.

View Claims Online

Medical Claim Form

Prescription Claim Form

Vanderbilt Student Health Center Referral Requirements

The Student Health Insurance Plan also has referral requirements for students enrolled on the plan.  This means that care outside of the Student Health Center requires an annual referral.  If you do not get a referral, covered benefits will be considered at the out-of-network coverage cost sharing.  Students can request the referral from their primary care provider at the Student Health Center by messaging that provider or calling Student Health at 615-322-2427.  Students who do not have an established relationship with a primary care provider at Student Health can call 615-322-2427 to schedule a brief appointment for a referral request and/or to schedule an appointment to establish care with a primary care provider at Student Health.  In many cases, students end up finding that Student Health may be able to fully meet their needs without the need for the outside referral and the costs associated with care outside of Student Health. Students who wish to maintain a relationship with a primary care provider outside of Student Health are welcome to do that, but the insurance still does require an annual Student Health referral for those claims to be paid at an in-network rate.

In the following cases, referrals are not required:

  • Mental Illness Treatment and Substance Use Disorder Treatment
  • Maternity, obstetrical and gynecological care
  • Care that occurs when the Student Health Center is closed
  • Medical Emergencies
  • Medical care received when an Insured Student is more than 40 miles from the Vanderbilt University campus
  • Medical care received when an Insured Student is no longer eligible to use the Student Health Center due to a change in student status (for example, while a student is on medical leave of absence)
  • Medical care for Insured Dependents

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034
help.myahpcare.com
1-855-855-2486
Toll Free

Benefits/Claims

Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1-877-480-4168
Customer Service
1-800-556-1555
24-Hour Informed Health Line

Cigna Dental

This service is not administered by Academic HealthPlans.
1-866-438-2446, Press 3 then press 2

VSP Vision

This service is not administered by Academic HealthPlans.
vsp.com
1-800-877-7195

Telehealth Solution

AcademicLiveCare
Request Support
866-882-0343
Please be advised that due to high call volume, Academic HealthPlans is experiencing higher than normal wait times.

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1-877-480-4168
Customer Service
1-800-556-1555
24-Hour Informed Health Line

Cigna Dental

This service is not administered by Academic HealthPlans.

VSP Vision

This service is not administered by Academic HealthPlans.

Telehealth Solution

AcademicLiveCare