Frequently Asked Questions

Archive 2023-2024

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Additional Resources

Account Information

Benefits

Benefit Information

Advantages of Membership

Enroll/Cost

Am I Eligible for the Student Health Insurance Plan?

Early Arrival Students and Dependents

Dependent Only Online Enrollment

All Other Enrollment

Opt-Out/Waiver

To compare your current plan benefits with those offered by the Vanderbilt Student Health Insurance Plan, please click here. If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

The Summer 23-24 waiver deadline ended 06/05/2024. The online waiver system can no longer accept new waiver requests.

Claims

Medical Claims

If you want to view your claims online, you must create an account with Aetna by clicking on the View Claims Online link below. You can also file claims directly by completing the Medical and Prescription claim forms below.

View Claims Online

Medical Claim Form

Prescription Claim Form

Dental Claims

If you want to view your claims online, you must create an account with MetLife through metlife.com/mybenefits. You will need your MetLife Dental ID number available on your ID card. If you need your Member ID Number before you get your ID card, please contact MetLife Dental customer service at 1 (800) 942-0854.  You may also order an ID card online through metlife.com/mybenefits. You can also file claims directly by completing the dental expense form below.

Dental Expense Form

Regulatory Notices

Enhanced Products

MetLife Dental

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Aetna Student Health
P.O. Box 981106
El Paso, TX  79998
1 (800) 556-1555
24-Hour Informed Health Line
1 (877) 480-4168
Customer Service

MetLife Dental Claims

PO Box 981282
El Paso, TX  79998-1282
1 (800) 942-0854
Customer Service

VSP Vision

This service is not administered by Academic HealthPlans.

Telehealth Solution

AcademicLiveCare

GradGuard Member Services

(866) 985-7598
Monday-Friday, 10am-7pm EST

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected